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FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email support@silcone.com
Where do you ship from?

We ship from our partnered warehouses & factories located in France, Canada, Germany, USA, China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

How long will it take for my items to arrive?

It will usually take 2-3 weeks for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

How does shipping work?

silcone partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as France, Canada, Germany, USA, China. silcone suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee. Because we ship directly from our partners in these countries, your item may take 2-3 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :) We offer international shipping options too - no matter where you are, you can buy from us!

Can i cancel my order?

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

How do we contact you with press inquiries?

Send us an email via this form and we'll get back to you as soon as we can.

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